FAQs

Ordering & Shipping

For more information on Shipping please go here. All other questions regarding orders and shipping, please email us through hello@morethanwords.nz

Returns & Refunds

We only offer replacements for damaged products. Although we aim to ensure your products arrive to you safely, we cannot guarantee this once we hand over the parcel for shipping.

Damaged goods

Should your order arrive damaged, please contact us within five days of receiving your item via e-mail hello@morethanwords.nz, including a clear photo of the damage/fault. If a replacement is available it will be sent out to you at no charge. In the case that your order has minor, aesthetic imperfections, may ask you to overlook this as we print in limited small runs. For items damaged in transit, please keep all packaging for claiming purposes.

Refunds

Please note that we do not offer refunds if you have changed your mind.